Invoicing is part and parcel for every business, and there’s pitfalls along the way that can made a simple task punishingly difficult for both you, and your customer. Likewise, invoices can be difficult and time-consuming to prepare, and when you’re busy with your work, invoicing issues can detract you from doing what’s important. The help of a good chartered accountant in North Wales can make the matter simple, though – and for any business struggling with invoicing, the services of a good accountant simply can’t be understated.
Missing contact information, for example, can be a large problem that comes in multiple stages, through each stage simply cannot be underestimated. It might seem strange initially to place an address or a direct telephone number on an invoice, but should a customer have issue with the specified amount through their error or your company’s error, a lack of information can cause problems.
Reduced Customer Experience
In the case of missing information such as a direct line to the billing department, A customer is reduced to finding your company’s general telephone number, then be passed from pillar to post as they’re transferred to the relevant departments.
This, obviously, can negatively impact customer experience by putting the customer in a somewhat frayed mood (it can’t be understated how issues with billing can dramatically alter the course of a customer’s opinion of a company or a service.)
While the above is happening, it’s rather likely that said customer may be routed to the wrong person or directed to a voice mail box. It should be considered that the customer is a person, too. No doubt stressed from the problems upon the statement, the chances of further irritation making them drop the call are very high – especially if they’re reduced to speaking to an answer machine.
Several weeks then pass, and the collections department will notice an issue. In the meantime, the company is not being paid. In the case of a mass problem with a lot of invoices, this can severely affect a company’s standing, especially when it comes to paying their own bills.
No one likes to imagine their staff are untrustworthy. Yet no-one wants to find out that their staff are untrustworthy. While of course every member of staff is employed based upon trust, having that trust broken can be devastating and is almost absolutely guaranteed to turn your customers away from the company. While calls are being bounced here there and everywhere while the relevant member of staff is being located, one thing needs to be kept in mind. Payment information is sensitive, and all care needs to be taken. It’s law for businesses to offer safeguards for payment, and if your business can’t protect your customer, that can lead to legal situations that can be both costly, and detrimental.
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